Frequently Asked Questions

General

1. Is the Add-On certified by SAP? Yes, #18627

Installation and de-installation

• Which SAP versions are supported?

  1. SAP S/4 HANA
  2. SAP ECC down to 750

• How can the Installation via SAINT (*.PAT File) or via Transport? Installation via SAINT file

• Can the add-on be deinstalled? Yes

• Which namespace uses the add-on? Namespaces /UBC/ and /C09/

• Can the Add-On be evaluated on a dedicated sandbox system? Yes

Security Details

• Which roles will be defined for the authorization concept? No SAP/3rd-party standard template roles must be used.

  Template roles /UBC/ADMINISTRATOR and /UBC/MONITOR are delivered and can be copied to customer roles.

• What kind of encryption is used for Data-in-motion? SSL

• Will there be integration to any (cloud) system? S1Seven Stack, by calling REST-Services and MQTT (client) over Websocket, secured by SSL

• Are there any non-personal (functional) user IDs required for the AddOn? No

• Does the Add.On processes any strictly confidential data? No

• Does the Add.On support SAP Cloud Plattform Integration? Yes

Support

• What is the support model from the manufacturer (Office hours, 24/7)? Currently Austrian office hours; an extended SLA is available on request.